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Frequently asked questions
Are your items Authentic?
Yes, all items are 100% authentic. We take authentication extremely seriously and is our number 1 priority within the company. Every item goes through rigorous authentication checks by our specialist team to ensure it is genuine. Every item will come with a Certificate of Authentication.
How do I track my order?
Once your order has been dispatched from our HQ, you will receive notification of this via email.
This email will contain all your relative tracking information!
Can you return an item after purchasing it?
All sales are final per our return policy
Do you offer exchanges?
Unfortunately we do not offer exchanges
What happens if my item has arrived faulty or damaged?
If you believe you have received a faulty / damaged item, then please contact our customer care team at [email protected]
When you get in touch with us, please kindly provide your order number and a photograph of your item.
Depending on the damage and timeframe, our team will work to provide a solution.
Please be aware that items which have been damaged as a result of normal wear and tear will unfortunately not be considered as faulty.
Can I cancel my order?
Unfortunately, once an order has been placed on our system we are unable to cancel this.
Can I change my address?
Unfortunately, once an order has been placed on our system, we’re sadly unable to amend your shipping address.
However, upon your order being dispatched from our HQ, you will be able to contact the courier to arrange delivery to an alternative address e.g. a neighbour.
I've missed my delivery, can I get this redirected?
If you won’t be in at the time of your delivery, then please don’t worry!
You will be able to contact the courier directly to re-arrange this or to organize for your parcel to be delivered to an alternative address.
Are your items boxed?
As we buy our stock from the general public, we cannot guarantee that items will always come with all their original packaging.
The packaging an item comes with is stated on the item descriptions, or alternatively you’re welcome to contact our customer care team who will be able to confirm this for you!